When you call the Credit Union, you will need to select # 1 to get into the audio response line.

You will then be asked to select # 1 for English or # 2 for Spanish.

Next you will need to enter your account number followed by the pound (#) sign.

Then you will need to enter your PIN(Personal Identification Number)

You will then hear your savings and checking account balances. After that, you will need to

choose from the following options.

PRESS

PRESS

PRESS

PRESS

PRESS

PRESS

# 1

# 2

# 3

# 4

# 5

# 6

Account balances

Perform transfers

To calculate a

Special

Current interest

To use the Loan

and history

and withdrawls

loan payment

services

and dividend rates

by Phone service

# 1

# 2

For current balances, press 1

To perform transfers, press 1

For savings, press 1

To transfer from Savings to Checking, press 1

For checking, press 2

To transfer from Checking to Savings, press 2

For line of credit loan, press 3

To make an advance from your Line of Credit loan to

For balance of any share, loan, or certificate, press 4

your Checking, press 3

To play a list of all active loans, press 5

To transfer funds between any 2 suffixes, press 4

For history of deposits, press 2

To transfer funds to another account, press 5

For list of direct deposits made to savings, press 1

For a check withdrawl to be sent home, press 2

For list of all deposits to savings, press 2

For list of direct deposits made to checking, press 3

# 3

For list of all deposits to checking, press 4

To calculate a loan payment, follow prompts. (You

For list of all deposits made to any suffix, press 5

will need to know the rates)

For history of withdrawls, press 3

For list of cleared checks, press 1

# 4

For list of ATM withdrawls from savings, press 2

To change your PIN (personal identification

For list of ATM withdrawls from checking, press 3

number), press 1

For list of ACH withdrawls from savings, press 4

To change to a new account, press 2

For list of ACH withdrawls from checking, press 5

To play a list of all active loans, press 3

For list of all withdrawls from any suffix, press 6

To request a stop payment, press 4 (fee=$22.00)

For YTD totals on dividends and interest, press 4

For YTD dividends on your savings account, press 1

# 5

For YTD dividends on your checking account, press 2

For current dividend and interest rates, press 5 &

For YTD interest paid on line of credit loan, press 3

follow prompts

For a list of dividends of interest on any account, press 4

To play a list of cleared checks, press 5

# 6

For list of cleared checks, press 1

To apply for a loan using the loan by phone

For inquiry on a specific check, press 2

service, press 6 & follow prompts

To play a list of all active loans, press 6

For complete history of all account transactions, press 7